Shipping information
What it costs, how long it takes, and what peppers can and cannot promise about a parcel once it leaves us.
Last updated
Methods and rates
You pick a method at checkout. The rates below are our standard flat rates in US dollars; for some addresses checkout uses a live carrier quote instead. Either way the amount shown on the order summary before you pay is the amount charged.
| Method | Rate | Estimate |
|---|---|---|
| Standard | $6.99 | 3-7 business days |
| Priority | $12.99 | 2-4 business days |
| Express | $34.99 | 1-2 business days |
Orders with an item subtotal of $100.00 or more ship free on Standard. The threshold is measured before any promo code is applied, it does not apply to the faster methods, and a live carrier quote can never take free Standard shipping away once the order qualifies.
Delivery estimates are estimates
The business-day ranges above, and any delivery date shown at checkout, are our own estimates counted in business days from dispatch. They are not a carrier guarantee, and they exclude weekends and the day the order is placed.
Not set yet: We do not publish a same-day dispatch cutoff time, because we have not committed to one. Rather than print an hour we cannot hold to, we say only that orders are packed in the order they are received.
Where we ship
United States addresses only. Checkout accepts US addresses and US state and ZIP formats, and there is no international option.
- PO boxes are fine — every method above maps to a USPS service, and USPS delivers to PO boxes.
- Sales tax is collected on orders shipped to Virginia addresses, and is shown as its own line before you pay. Shipping charges are not taxed.
- We cannot redirect a parcel once a label has been bought. Check the address on the confirmation email as soon as it arrives.
Tracking your order
When a label is created you get an email with the tracking number. You can also look an order up at any time with your order number and the email address used at checkout.
Track an order — order numbers start with PEP-.
Tracking history comes from the carrier. A parcel can sit for a day or more between scans without anything being wrong.
Lost, late, or damaged
If tracking has not moved, the parcel arrived damaged, or something is missing from the box, email support@peppers.bio with your order number and we will work it out with you by email. There is no automated claims form.
See returns for what happens after that.
Everything peppers sells is supplied strictly for laboratory research use only, and is not for human or veterinary use. Questions about this page go to support@peppers.bio.